Terms & Conditions

Four holiday cottages • Day fishing • Night fishing with bivvies

Welcome to Lakeside. We want everyone to enjoy a peaceful visit. Lakeside is also home to full-time residents, whose privacy, safety, and quiet enjoyment must be respected.

1. About These Terms

These terms apply to cottage bookings and booked day and night fishing visits. Cottage-specific terms apply only to cottage guests. The shared park rules apply to all guests and their visitors. Detailed fishing rules are provided separately and are not repeated here; they also apply to anyone fishing and must be made available before booking.

In these terms, “we,” “us,” and “our” mean the operator of Lakeside Retreats identified in your booking confirmation. “You” means the person making the booking. “Cottage” means your booked holiday cottage and its allocated outdoor area, not a residential plot or a fishing location.

2. Booking and Permitted Guests

The person booking must be at least 18 and is responsible for payment and for ensuring their party and visitors know and follow the applicable rules. Tell us the names and number of guests, any dogs, access requirements, and any connected group bookings before we confirm your booking.

Only the guests we have agreed may stay overnight. Do not exceed the cottage occupancy stated in your confirmation. Bookings cannot be transferred to another person without our written agreement. Group bookings must be agreed in advance; parties and disruptive gatherings are not permitted.

Cottages are for short holiday stays only and must not be used as a main home or business premises. Fishing bookings permit access for the booked session and agreed bivvy arrangements only. They do not include cottage accommodation or use of cottage facilities.

3. Confirmation, Prices and Payment

Book through www.lakesideretreats.uk or by contacting us. We do not send out booking forms. A contract is formed when we confirm acceptance of your booking. Full payment is due when booking. The confirmed total includes any applicable VAT and agreed extras; it will not be increased after confirmation. We may cancel a confirmed booking for the reasons and on the terms in sections 7 and 20.

Check your confirmation promptly and tell us about errors as soon as possible. It should identify your cottage or fishing session, dates, party size, total price, and any agreed extras. Fishing is not included in the cottage accommodation price. Cottage guests receive a discounted fishing rate of £20 per angler per 24 hours, charged separately. Please arrange fishing with management. Extensions and changes depend on availability and our written agreement, with any additional cost agreed first.

4. Access Requirements

Please discuss mobility, disability, or other access requirements before booking so we can explain the facilities and agree reasonable adjustments. Alternative formats of these terms are available on request.

5. Cottage Arrival and Departure

Cottage check-in is from 4 PM, with last entry at 7 PM. Contact us promptly if delayed. The gate locks at 10 PM. Please leave the cottage by 9 AM on departure day. Any late departure must be agreed, including any charge, in advance.

We will confirm access arrangements and your allocated cottage. We will not substitute a different cottage without discussing it with you. Any alternative must be of comparable standard; if a material change is unacceptable, you may cancel the affected booking and receive a refund.

Day fishing is 7 AM-7 PM; all day-ticket guests must leave by 7 PM. Last entry is 7 PM and the gate locks at 10 PM. Guests with an agreed overnight/24-hour fishing ticket may remain until 7 AM the following day, subject to their booked session. No routine departures during the night: see the separate fishing rules. Emergency access and exit must remain available; contact management if an emergency arises.

6. If You Cancel, Do Not Arrive or Leave Early

All bookings are sold on a non-refundable basis, subject to the fair-loss provisions below and your statutory rights. We do not offer a free-cancellation rate. The usual 14-day cooling-off right does not apply to accommodation or leisure bookings for specific dates. Tell us as soon as possible, preferably by email, if you need to cancel.

If you cancel, fail to arrive, shorten your stay, or leave early for reasons unrelated to our breach, there is no automatic refund for unused nights or sessions. The cancellation charge may be up to 100% of the affected booking price, including for a last-minute cancellation, where this reflects our reasonable net loss. The same principle applies where we properly end your booking because of your serious or repeated breach of the rules.

We will take reasonable steps to re-let the affected dates and account for replacement income and costs saved. If our reasonable net loss is less than the amount paid for the cancelled or unused services, we will refund the difference without undue delay and explain the calculation. We will not recover the same loss twice. This does not restrict refunds or other remedies due where we breach the contract or the law requires them.

If you are delayed, contact us promptly. For a cottage booking, if we have heard nothing within 24 hours of the expected arrival, we will try to contact you before treating it as a no-show and releasing the remaining dates. A missed fishing session is dealt with under the same reasonable-loss approach.

We recommend suitable travel or cancellation insurance for illness and other unexpected personal circumstances.

7. Our Right to Cancel After Booking

We reserve the right to cancel a booking after acceptance where there is a serious or repeated breach of these terms, material false or misleading booking information, suspected booking fraud on reasonable grounds, or a significant safety risk that cannot reasonably be resolved. Section 20 explains warnings and removal for misconduct. We may also cancel if circumstances outside our reasonable control prevent us from providing the booked service safely or lawfully. We will explain the reason and give reasonable notice, except where immediate action is justified.

We will tell you promptly if an event outside our reasonable control makes the booking impossible or materially different. You may accept an agreed alternative or cancel the affected part for a refund. A credit or postponement will be optional. If we cancel for reasons not attributable to you, we will refund the services not provided. This does not limit any further rights or remedies you have by law.

We may make minor operational changes for safety, maintenance, or legal requirements. We will explain any significant change. Changes will not give us an unrestricted right to remove agreed facilities or change your booking.

8. Our Service and Your Rights

We will provide the agreed accommodation and services with reasonable care and skill and maintain them appropriately. Tell us promptly about problems so we can help. Nothing in these terms excludes liability for death or personal injury caused by our negligence, fraud, or anything else that cannot lawfully be excluded, or removes your statutory consumer rights.

Contact Lakeside Retreats

Address: Cliff Lane, Marston, Grantham, Lincolnshire, NG32 2HU

Contact: V. Welch | 07786 228212 or 07769 948199

Email: sales@lakesideretreats.uk | Website: www.lakesideretreats.uk

Complaints: James Welch, Director | 07769 948199

complaints@lancashireparkhomes.co.uk

9. Peace, Privacy and Behaviour

Be courteous to residents, staff, and other guests. Keep noise low at all times. Quiet hours are 10 PM-8 AM. No loud music, shouting, or disruptive gatherings. During quiet hours, keep voices, vehicle noise, lights, and equipment noise to the minimum needed for safe use. Booked night fishing may continue in accordance with the separate fishing rules.

Do not enter residential plots, private gardens, decking, other cottages, or restricted and undeveloped areas. Use designated paths; do not take shortcuts between homes. Respect privacy when taking photographs or videos, and obtain consent before recording identifiable people where they reasonably expect privacy.

Violence, threats, harassment, abusive language, vandalism, illegal drugs, and other criminal activity are not permitted. Do not carry firearms or weapons onto the park. Do not behave in a way that endangers others or causes a nuisance, including through excessive drinking.

10. Visitors and Children

Day visitors and day-ticket fishing guests may attend between 7 AM and 7 PM and must leave by 7 PM. Guests with an agreed overnight/24-hour fishing ticket may stay until 7 AM the following day, subject to their booked session. Last entry is 7 PM.

Cottage guests must inform management before receiving visitors. With management agreement, these visitors may leave later than 7 PM but must leave by 10 PM, when the gate locks. Visitors must not stay overnight or exceed agreed cottage occupancy without approval. Fishing requires the appropriate agreed ticket. The booking guest must ensure visitors follow the rules.

Parents and guardians must supervise children appropriately at all times. Children under 16 must not be left alone in a cottage or on the park. Keep children closely supervised near water. No swimming, paddling, or recreational entry into the lakes. Games and wheeled toys must not disturb residents, damage property, or obstruct roads and paths.

11. Driving, Parking and Access

The park speed limit is 10 MPH, or any lower limit displayed. Drive carefully and use park roads only. Drivers must hold the appropriate valid licence and insurance. No driving lessons, recreational driving, or vehicle repairs, except attendance by a breakdown service.

Use only the parking allocated to your cottage or fishing visit. Cottage bookings allow up to two vehicles, within the allocated spaces. Agree additional vehicles in advance. Do not park on grass, roadsides, residential plots, or access routes. Do not block emergency access. Ask management where to unload fishing equipment and then move to the designated parking.

Motorhomes and touring caravans are not accepted as accommodation under these bookings. Do not charge an electric vehicle from cottage sockets or any park electricity supply. Do not share gate codes with unauthorized people.

12. Grounds, Fire Safety and Consideration

Keep outdoor areas tidy and use the designated rubbish and recycling facilities. Do not feed wildlife, damage planting, climb trees, or dig holes. No drones, fireworks, or sky lanterns.

The designated shared fire-pit area and pizza oven are for everyone to use and are not available for private hire or exclusive use. All barbecuing must take place in this area only, using the facilities provided. No other barbecues, bonfires, or fire pits may be used. Follow safety instructions, supervise children, leave the area clean, and make it safe after use. Cooking and fires must finish by 9 PM.

Disposable/throwaway barbecues and deep-fat fryers are forbidden anywhere on the park, including around the lakes, in cottage gardens, inside cottages, and in bivvies. Never use a barbecue, fire, or combustion cooking appliance inside a cottage or bivvy.

13. Care of the Cottage

Treat the cottage, furniture, bedding, appliances, and outdoor area with care. Do not alter fixtures, move indoor furniture outside, or interfere with electrical, gas, or water installations. Report faults promptly and stop using anything that appears unsafe. Do not obstruct ventilation or tamper with smoke alarms, carbon monoxide alarms, or firefighting equipment.

Keep wet or muddy fishing equipment outside the living and sleeping areas, in a suitable place agreed with management.

Do not place hooks, bait, or tackle on furniture or bedding. Do not use cottage towels or bedding for fishing, cleaning equipment, or drying dogs.

Do not put wipes, nappies, sanitary products, cooking fat, oil, or other unsuitable items into toilets, sinks, or drains.

Use the bins provided. Do not leave rubbish bags outside where animals can reach them.

14. Smoking and Vaping

Smoking and vaping are not permitted inside any cottage. Outside, be considerate of neighbouring homes, doors, and windows. Extinguish and dispose of cigarette ends safely; never leave them on the ground. Any additional cleaning charge must reflect reasonable costs actually incurred, as set out below.

15. Before You Leave

Please wash used dishes, remove food and rubbish, and leave the cottage reasonably clean and tidy. Return furniture and equipment to their original positions. Switch off lights and appliances where appropriate, without switching off essential equipment such as the fridge or safety systems. Close windows, lock the cottage, and return the key as instructed.

16. Damage, Missing Items, and Additional Cleaning

Report breakages, damage, and missing items promptly. You are responsible for reasonable loss caused by you, your party, or visitors through damage, misuse, or negligence, allowing for fair wear and tear, age, and condition. We will not charge new-for-old replacement costs automatically.

Routine changeover cleaning is included. Where extra cleaning is reasonably needed beyond normal use, the rate is £25 per hour for necessary time actually spent. Lost cottage keys are charged at £20. Any other necessary replacement or security cost must be reasonable and explained. We will provide details and supporting evidence for charges and an opportunity to raise queries.

17. Security and Management Access

Lock the cottage and secure windows when leaving. Look after your keys and belongings and tell us immediately about a lost key or security concern.

We retain a management key. For non-urgent repairs or inspections, we will agree on a suitable time and give reasonable notice. We may enter without prior notice in an emergency, for urgent safety work, or to secure an apparently unsecured cottage. We will respect your privacy, take reasonable care, and tell you about emergency entry as soon as practical.

Where Wi-Fi is included in your booking, it is for lawful personal use. Rural connectivity may be limited and uninterrupted access or streaming performance is not guaranteed. Any material limitation known to us will be explained before booking.

18. Day and Night Fishing Guests Using Bivvies

Day and night fishing must be booked or authorised by management. Day fishing is 7 am-7 pm, with all day-ticket guests off site by 7 pm. Last entry is 7 pm; the gate locks at 10 pm. Agreed overnight/24-hour ticket holders may remain until 7 am the following day, subject to their booked session. No routine departures during the night; see the separate fishing rules. Emergency arrangements are explained in section 5.

Bivvies are permitted only for an agreed night-fishing booking, in the confirmed location and session. No general camping, extra tents, or overnight visitors without prior agreement.

Keep your bivvy, belongings, and equipment within your allocated fishing area and do not obstruct paths or access. Use only the toilet, waste, and other facilities designated for fishing guests. Do not enter cottages, cottage gardens, or residents’ facilities without permission. Leave your area clean and take all belongings away when your session ends.

Keep night-time movements quiet. Position lights considerately so they do not shine into homes, cottages, or other guests’ accommodation. The shared park rules and quiet hours apply throughout your session. All detailed angling requirements, tackle restrictions, and fish-care requirements remain in the separate fishing rules.

19. Dogs

Tell us before booking if you wish to bring a dog. Up to two dogs may be accepted with prior agreement and subject to any lawful restrictions. Keep dogs on a short lead, under a responsible adult’s control, and supervised at all times. Do not leave them unattended in a cottage or elsewhere on the park. Clean up immediately and prevent persistent barking or other disturbance.

Dogs are permitted around the fishing lakes and must follow the lead, supervision, and clean-up rules above. Assistance dogs are welcome, with reasonable adjustments made where required. An identification book or membership of a particular assistance-dog organisation is not a condition of access. Please discuss any access or safety needs with us.

20. If Rules Are Broken

For a breach that can be put right, we will normally explain the problem and give a reasonable opportunity to resolve it. Serious or repeated breaches may result in cancellation and a requirement to leave. Violence, threats, deliberate damage, or an immediate safety risk may justify requiring you to leave immediately. We will explain the reason and confirm cancellation in writing as soon as practical.

If we properly require you to leave because of a serious or repeated breach, you have no automatic entitlement to a refund for the unused stay. We may retain up to the full price of the unused nights or sessions where this reflects our reasonable net loss. Section 6 explains how we account for replacement bookings and costs saved and refund any excess. Separate reasonable damage charges may apply without charging twice for the same loss.

21. Concerns, Personal Information, and Lost Property

Tell management promptly about any concern or complaint so we can try to resolve it during your visit. If unresolved, write to us after your stay, preferably within 28 days. This request does not limit your legal rights.

Personal information is handled in accordance with applicable data-protection law and our privacy notice, available on request. Please contact us promptly about lost property; we normally retain ordinary unclaimed items for one month before appropriate disposal or donation.